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Customer Services
Please contact our team if you have problems with bookings or just need help with the web site.
Email: |
easyhotel@octopustravel.com |
*You can email our team in any of the following languages
English, French, German, Spanish, Dutch, Italian, Portuguese, Czech. |
Phone number: |
0870 1624022 (within UK) |
*Telephone Support is in English only at present. We hope to have other languages available shortly. You can email our team in any of the languages mentioned above. |
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+44 20 7216 1717 (From outside the UK) |
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Fax number: |
020 7716 2979 (within UK) |
*You can fax our team in any of the following languages
English, French, German, Spanish, Dutch, Italian, Portuguese, Czech. |
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+44 20 7716 2979 (From outside the UK) |
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Hours: |
Mon - Fri
Sat - Sun |
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08:00 - 22:00 (London Time)
09.00 - 17.00 (London Time) |
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Group Sales
UK Phone |
0870 1624016 |
Non UK : |
+44 20 7760 6141
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Hours: |
Mon - Fri |
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09:00 - 17:30 (London Time) |
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Complaints
Any complaint regarding the supply of a service should be brought to the attention of the hotel or service provider as early as possible during your customer's stay in order for the complaint to be dealt with quickly. However if not resolved to your satisfaction it should be notified to us in writing by email as soon as possible and within 1 month of the date of service. We will abide by the following time-scales:
(i) an acknowledgement sent within 3 working days
(ii) a substantive reply or conclusion within 10 working days
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